The third instalment of my adventure is a review of Denver Fabrics.
I had an unremarkable order from them earlier in the year (fabric nice, price good, shipping fine), so I decided to order again in October.
Their website is not brilliant. The search function lacks finesse, and the categories make it hard to browse without thousands of results showing up. It also lists a lot of sold out items - I don't know why. I find it annoying.
However, they do have a huge range of fabric. It's all low or medium priced - not so much designer fabric, but they do have some reorderable silks and other nice things.
Shipping costs are low, but that is because they only offer one type of international shipping (Priority International Mail via USPS). It cost about $12 to ship 8 yards of fabric and a few notions.
It took about 8 days between ordering and seeing the shipping notification - this is a pretty long wait. I don't know what that delay was.
This was only the start. Bear in mind I paid for this on October 16th, and got my shipping notification on the 24th... then this:
And, as of Friday December 28th, that is where it remains. I asked them to follow up on November 21st - they got back to me the next day, saying that the hurricane (Sandy) was delaying shipping. Which would make perfect sense if Missouri and California weren't both thousands of kilometres west of there.
On December 10th, I asked them to follow up with USPS why it went from CA back to MO - that's the wrong way! (you can't make an inquiry direct with USPS from overseas, the sender has to do it). Three days later, Denver Fabrics said they would 'keep an eye out' for the parcel if it was returned... um, that's the barest minimum you can do.
On the 20th, they said they still hadn't seen it. I, yet again, asked them to follow up with USPS but no response yet. Frankly, I think I've wasted about $150 and Denver Fabrics couldn't care less.
Again, all I've asked is that they put in an enquiry with USPS.
So, Denver Fabrics, I won't bother with you again. I get that you don't control the post, but you DO control your customer experience.
(plus side: when I felt that things were getting hopeless, I ordered replacement fabric from Dharma Trading - which if you read the earlier post, was a great experience!)
I got an email from Denver Fabrics overnight. Apparently the parcel was returned to them yesterday because it didn't have a business name to send it to. This makes no sense, because I've bought from them previously with the same address details and no problems. Anyway, I've gladly accepted their offer of a refund on my credit card. Phew!