HOWEVER. I didn't get it back until Thursday. The computer tells me a new hard drive was installed on June 23rd, so WTF? That's nearly 2 weeks before they gave it back! The hard drive also now claims to be 583GB instead of 640GB.
Also, they didn't even attempt to restore the system, so I've spent the last few days ringing Adobe, transferring files, and now I'm going to have to repurchase Microsoft Office (as it was a download version I bought through work). Their service receipt claims that I agreed that data would be lost. Um, no I didn't. Thanks a lot, Acer.
And they didn't bother to install some device drivers. So, for example, my SD card reader wasn't working until *I* downloaded the driver.
Basically, if I'd had to PAY for this service, I'd be even grumpier than I am now.