Saturday, 7 July 2012

The saga of the broken laptop

I got them to fix it for free, as it was only one month outside of the warranty. The Consumer Guarantees Act says that items have to be reasonably durable, and I didn't think that a laptop failing after 13 months was reasonable. After all, that would put it's price at nearly $100 a month, which is crazy.


HOWEVER. I didn't get it back until Thursday. The computer tells me a new hard drive was installed on June 23rd, so WTF? That's nearly 2 weeks before they gave it back! The hard drive also now claims to be 583GB instead of 640GB.


Also, they didn't even attempt to restore the system, so I've spent the last few days ringing Adobe, transferring files, and now I'm going to have to repurchase Microsoft Office (as it was a download version I bought through work). Their service receipt claims that I agreed that data would be lost. Um, no I didn't. Thanks a lot, Acer.

And they didn't bother to install some device drivers. So, for example, my SD card reader wasn't working until *I* downloaded the driver.

Basically, if I'd had to PAY for this service, I'd be even grumpier than I am now.


The plus side is that I can now process photos again! Which is why I've scattered a few new ones throughout this post. Also, they are a bit more cheerful than the content I've written!

10 comments:

  1. Sorry to hear about your laptop. But the pics are awesome.

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    1. Thanks Suzy - it will be fine, it's just one of those annoyances that crop up in life sometimes!

      I'm glad you like the pictures. It's amazing how looking at a pretty picture can lower the blood pressure :-)

      Delete
  2. I'm very glad you didn't have to pay for such terrible service! That's just shocking.

    It's good that you can get back to editing your photos again, though. The ones you shared in this post are just gorgeous.

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    1. I'm glad I didn't have to pay, too!

      The photos were just from my tiny front yard today. I might venture out a little further tomorrow, but it's hard to motivate myself to go outside in winter...

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  3. Wow, customer service really doesn't exist anymore does it. Still, glad you have a computer again!

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    Replies
    1. Yeah, they truly didn't seem to give a crap. But yes, I'm glad to have my computer back, too!

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  4. Booo Acer. Boo. This is how I feel about Comcast (my cable provider) right now. "Oh nothing is going to work the way it's supposed to, so even though I am competent to attach coax cables myself, I'm probably going to have to pay to have someone come to my house and do the same? Awesome."

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    Replies
    1. Oh, I know. We tried *so hard* to fix it ourselves, but we really knew it was the hard drive :-(

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  5. My lap top crashing is my biggest fear. I'm constantly backing things up, and backing up the back up! Mostly the photos and my thesis work. I've never ever really been satisfied with computer fix-ups/other computer related work I've had done. I'm glad you're processing again and that we can see photos like these. They do have a calming effect!

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    Replies
    1. I'm glad you do backups - I'm glad that 99% of my stuff was backed up too!

      Thanks for enjoying the photos :-)

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